Store Policy

FAQ:

"I didn’t receive a response when I messaged on Instagram?"

The best and most efficient way of contact is via lolu@blacksunherbiary.com

Direct Messages come in frequently so unfortunately, not all get read. 

"When will I receive my order?"
The Gold Standard time is within 4-5 business days for ready-to-ship items. More often then not, items may be shipped within 48 hours of orders placed, unless there is an influx due to pre-order fulfillment, or outside sources such as national holdups in which case shipping can take up to 7 days. For International, please expect around 2 weeks.

"I am international and the 2 weeks time frame has come and gone!"
While it most often takes 2 weeks, it can take longer depending on your country's customs protocol. Unfortunately, Black Sun Herbiary has no power in that process. Contact your postal or customs office using your customs tracking number provided at shipping. 

My products are damaged”

Should you find that your products have been damaged, please get in contact via lolu@ablacksunherbiary.com with photos of the damage and I will strive to rectify it. Please refrain from harsh, inflammatory or condescending language - this is a one woman show and I try my best to be accommodating. :)

If you live in areas with inclement weather, please provide shipping accommodations to insure your package is left in a secure, dry place.

 

"Do you offer refunds?"

All orders are non-refundable. At this time, due to the nature of these products, all sales are final. Please be sure of your purchase at the time of order placed. If items come damaged, you will receive a replacement upon the arrival of photos of the damages.

 

 

"Can I cancel/Return my order?" 

Yes, if the package has not yet been shipped. If it has been shipped, the order cannot be refunded. Returns are not permitted.

 

Please note I reserve the right to cancel/refuse any orders for any reason such as low stock, vacation delays, or unsavory communication.

 

Should an issue regarding product breakage or spills arise, you must be in contact within 10 days of the shipping for CA/US parcels or, 14 days for international parcels. If the complaint falls outside of those timely parameters, the issue can not be resolved. 

 

Packages deemed “Undeliverable” and thus returned, or “Lost” fall outside of the realm of Black Sun Herbiary’s responsibility once the package has been shipped and is scanned "Delivered". However, USPS can be contacted with a insurance claim on your behalf - with adequate proof - to try and recover a full or partial refund at their expense if the shipping information provided is indeed, correct.

 

I am interested in wholesale, how can I place an order?
Get in contact via lolu@blacksunherbiary.com with your request. :)

 

Black Sun Herbiary creates oils, herbal mixes, incense, body care and other merchandise that are sold as a curio only. These products are not a means of substitution from common sense or professional guidance. 

Please do not purchase these products if you are sensitive to strong smells, have sensitivities when using herbs or oils in any fashion. Keep AWAY from children as this collection of goods features glass bottles, plastic wrappers, in-edible contents and flammable contents.